What countries do you ship to?
From our European sites (EUR), we ship to any of the following countries:
Click here for: France
Click here for: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland
From UK site (GBP), here, we ship to the United Kingdom.
From the Global site (USD), here, we ship to any of the following countries: United States, Australia, Canada, Hong Kong, Israel, Japan, Kuwait, Qatar, Russia, Saudi Arabia, and UAE.
If you do not see your country listed here, please contact our Customer Service team to discuss available options.
What are my delivery options?
We offer Standard and Express Delivery options at check-out. The shipping times depend on the option chosen as well as your shipping country.
Please note that delivery times are given as an indication and are dependent on the carriers. La bouche rouge, Paris cannot be held responsible for any delays that are out of our control. Delivery fees will not be reimbursed if the deadlines are not respected by the carriers, as these delays do not result from our services.
A possible reshipment of the order will only be granted if an anomaly is declared by the carriers; otherwise you will be asked to wait for your order's arrival.
We will, of course, gladly provide you with assistance if any issues are reported regarding the delivery of your parcel.
Will I be able to receive my order by Christmas?
In order to ensure your La bouche rouge holiday gifts arrive by Christmas, please note that orders must be placed by the following dates if selecting standard shipping times:
- Dec. 10th for international shipping
- Dec. 15th for shipping within France
If you are opting for express shipping, orders must be placed by:
- Dec. 16th for international shipping
- Dec. 20th for shipping within France
Do I need to pay the customs fees?
Customs duties are specific to each country and depend on the cost of your order. The charges applied by customs are your responsibility.
When will my order be shipped?
If you place your order before 1PM on a weekday, your package will be shipped within 24 to 48 working hours, after validation of your order. If you place your order after 1PM, your order will be picked up by our local carrier within 48 hours.
If you place your order during the weekend or on a public holiday, your products will be dispatched within the following two working days.
If you ordered a sur-mesure lipstick shade, our team of experts will develop your lipstick color to the exact pigment specified. The creation process requires a minimum of 7 days to be finalized.
Will my order be shipped in gift wrapping?
In order to provide you with a singular experience, we pay particular attention to how your order is packaged. Each order is prepared in our Atelier. Our fine leather cases and refills are individually packaged in their presentation case. The presentation case is then inserted inside a box, which cares for, protects and keeps your order anonymous while shipping.
Does the price of the product(s) appear in the package?
If you place an order via your customer account on the Laboucherougeparis.com website, the receipt will be sent directly to you, electronically, at the email address registered with your account. Price tags will be removed from the items you order.
Will the recipient be able to exchange their gift?
Exchanges are accepted if the item has not been opened and if the box is intact. Customized cases may not be exchanged.
How do I track my order?
When your order is shipped, you’ll receive an email with a tracking number that allows you to view the delivery steps on the chosen carrier's website. If you wish to make changes to the delivery address once the order is shipped, please contact your local delivery company.
I placed an order, but I have not received my package. What can I do?
Please note that the delivery times are given as an indication and are dependent on the carriers. You can contact your local delivery company for any questions regarding your delivery or reach out to our Customer Service team at the following address: firstname.lastname@example.org.
What if my tracking number indicates my package has been delivered, but I haven't received it?
If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker, who may have collected it. It’s also possible that the delivery status has been slightly updated and that the package will arrive later that day. If you still receive no sign of your package, contact your local delivery company for any questions regarding your delivery or contact our Customer Service team at the following address: email@example.com
My package was sent back to the sender; what's going to happen to it?
If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us. In this case, please contact us at firstname.lastname@example.org so that we can find a solution together.
What should I do if my product is damaged or if I receive the wrong item?
In the event of a problem with your order, please contact our Customer Service team at the following address: email@example.com.
How do I initiate a return?
Returns are possible within 14 days of receipt and only if the item has not been opened. Customized products cannot be returned.
To initiate a return, please contact our Customer Service team via firstname.lastname@example.org
When returning a product, place the unused item(s) in the original packaging, along with any accompanying accessories and documents (authentication certificates or the order confirmation) and the delivery slip. We advise you take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete or soiled will not be refunded or exchanged. Returns are at the expense of the buyer and should be sent to the following address, after confirmation of the return by our Customer Service department:
Orléans Logistique – pour LA BOUCHE ROUGE
7 route de Boigny
45800 Saint Jean de Braye, France