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HOW LONG WILL IT TAKE BEFORE I RECEIVE MY LEATHER CASE?

After the preparation of your case in our Atelier, it takes two to three working days to receive your package in France and up to 5 working days for the international.

HOW DO I TRACK MY ORDER?

You can track your package with the tracking number that we will send you by e-mail.

I HAVE PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

You can contact our Customer Service at the following address: contact@laboucherougeparis.com or contact your local delivery company.

CAN I ACCESS MY ACCOUNT AND CHANGE MY DATA?

You can access your account at any time and you can edit and delete your data whenever it suits you.

HOW DO I RECOVER THE PASSWORD FROM MY ACCOUNT IF I FORGET IT?

If you forget your password, click on "forgotten password" and follow the instruction.

CAN I ASK FOR A SPECIAL PERSONALIZATION OF MY LEATHER CASE?

For any special request, please write to contact@laboucherougeparis.com.

WILL MY ORDER BE SHIPPED IN GIFT WRAPPING?

To provide you with a unique experience, we pay particular attention to the preparation of your order. 
Each order is prepared in our Atelier, and individually packaged in its presentation case. The presentation case is then inserted into a box that will protect it and keep it anonymous during shipping.

CAN I JOIN A PERSONALIZED MESSAGE TO MY ORDER?

Before validating your order, you will be able to write a personalized message that will be printed and included with your order. The message will be printed on a card and inserted into an envelope.

DOES THE PRICE OF THE ORDER APPEAR IN THE PACKAGE ?

If you place an order via your customer account on the Laboucherougeparis.com website, the receipt will be sent directly to you electronically at the email address registered to your account.
Price tags will be removed from the items you order.

WILL THE RECIPIENT BE ABLE TO EXCHANGE THEIR GIFT?

The exchanges are accepted if the lipstick has not been opened and if the box is intact.
No exchange is accepted for customized cases. 

CAN I RETURN A PRODUCT ORDERED ON LABOUCHEROUGEPARIS.COM FOR AN EXCHANGE OR REFUND?

Returns are possible within 30 days of receipt and only if the lipstick has not been opened. Customized products cannot be returned.
You can return any order to us within 30 days of receiving it. 
When returning a product, replace the unused item(s) in the original packaging, along with any accompanying accessories and documents (authentication certificates) and the delivery slip. We advise you to take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete or soiled will not be refunded or exchanged. Returns are at the expense of the buyer and sent to the following address:
Hélios Building
LA BOUCHE ROUGE Address 185, Avenue de Verdun 45804 Saint Jean de Braye

WHAT SHOULD I DO IF MY PRODUCT IS DAMAGED OR IS NOT THE PRODUCT I ORDERED?

In the event of a problem with your order, please contact our Customer Service at the following address: contact@laboucherougeparis.com.

MY CASE PRESENTS SMALL IRREGULARITIES, WHAT SHOULD I DO ?

Some irregularities may appear on your jewel case. It is a precious object and handmade. The case of your lipstick is a precious object, crafted in a traditional way. It is dressed in a natural leather whose finishes come from a vegetable tanning. Over time, this fine leather, sensitive to external aggressions, acquires a patina
Your box should be stored and transported
Be careful of the scratches and friction of your object which may damage the leather.
When you carry your lipstick in your bag, we advise you to store it in the felting provided
Finally, when you do not use your object, you can store it in the felt or in its box and keep it away from high temperatures and humidity.

I ORDERED A CASE AND RECEIVED A BALM AND A LEATHER CASE

The case without its recharge will not be of any use to you. When you buy a leather case, the Maison offers you a balm for you to be able to use it.

THE GRAPE OF MY LIPSTICK HAS IMPERFECTIONS

Our lipsticks are processed without health-related products such as BHT, endocrine disruptors, PE and PPMA. They are therefore much more difficult to make and are hand cast in our Atelier. The Maison is committed to continuous improvement to offer you the best formulas and the best make-up result. If, however, your red had very small bubbles and more matte traces, we apologize for it, but please note that it does not alter the texture, the hold, the color or the quality of your red.

WHAT ARE THE PAYMENT METHODS ACCEPTED ON THE LABOUCHEROUGEPARIS.COM SITE?

Payment for purchases on Laboucherougeparis.com can be made using a debit, Visa, Eurocard, MasterCard, American Express bank card or credit card, 
or by online bank transfer, by contacting our Customer Service.

IS THE PAYMENT OF THE ONLINE PURCHASE ON LABOUCHROUGEPARIS.COM SECURED?

All transactions done on the Laboucherougeparis.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, La Bouche Rouge makes a commitment to you not to save any credit card information.

WHEN IS MY PAYMENT DEBITED TO MY ACCOUNT?

Your account will be debited at the time of the order.